CASE STUDY

Learn how Northwell deployed Verato and resolved 87% of duplicates

Northwell Health constantly innovates to deliver exceptional patient experiences. Prior to launching a new patient-facing application. Northwell worried about internal data integrity issues leading to a poor experience for patients in the portal if information was missing or delayed.

Challenge

Northwell Health is New York state’s largest healthcare provider, serving over 2 million patients. Northwell has undertaken many initiatives to engage patients even before they enter the system, including launching a new patient application. Behind the scenes, Northwell was experiencing what any organization of their size experiences – duplicate patient records resulting from disparate data sources and applications. Northwell implemented technologies and processes including an EMPI to help improve its patient matching, however the EMPI was not cutting it, resulting in a growing queue of tasks. Not addressing this growing number of duplicate records, threatened to increase claims denials, decrease care quality and patient safety, and reduce patient and clinician satisfaction.

Solution

“Since Verato
Auto-Steward helps
us to resolve potential
duplicates quickly,
we greatly reduce
the risk of having
duplicate records in
our active patient
population, which
improves the overall
patient experience.”

Keely aarnes, IT director, Northwell

Verato Auto-Steward is a cloud-based service that harnesses a powerful new matching technology called Referential Matching. Northwell simply plugged Verato Auto-Steward into its EMPI to automatically resolve its “potential duplicates” without disrupting existing processes or technologies. By doing this, Northwell:

  • Deployed Verato Auto-Steward to remediate data issues
  • Reduced manual task review queue by 87%
  • Shifted staff from manual, tedious work to higher-value projects

Results

Duplicates at an all-time low

By using Verato, Northwell resolved 87% of its growing queue of “potential duplicates.”. Northwell is using Verato to ensure duplicate records stay at an all-time low and aid in delivering the right information to the right patient at the right time.

Better matching, new initiatives

As staff are freed from duties related to resolving duplicate records, they have shifted to training on properly creating records and preventing duplicates from occurring.