Customer Success

Verato Customer Success Support

Supercharge your identity resolution goals with dedicated support


 Achieve high-level performance with superior support 

At Verato, we are invested in supporting you right from the start. From configuration through ongoing adoption, we are dedicated to delivering exceptional customer experiences and ensuring your success. 

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We Are Obsessed With Delivering Exceptional Customer Experiences

Verato is obsessed with the success of our customers — one of the reasons we have 99% customer retention and are in the 99th percentile industry benchmark for Net Promoter Score.
Industry Expertise
A team of customer success managers with expertise in identity solutions across healthcare who understand your goals throughout the lifetime of the solution.
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Solutioning Expertise
Dedicated solutions architects to custom fit Verato into your workflow, minimizing disruption for your staff.
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Product Expertise
Healthcare organizations across the U.S. use Verato to match identities, allowing our customer success team to perfect best practices from 100+ customer use cases.
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Implementation Expertise
Accelerated speed-to-value with implementations averaging 10-12 weeks.
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verato patient matching testimonial

“Excellent responsiveness from contracting to project management. Good follow up and solid product. We enjoy working with this team.”

Clinical Data Architect, large integrated health system
verato patient experience testimonial

“The team have been great partners, and listen to and respond to our needs. It feels like they value our business and partnership, and are committed to future success together.”

Vice President of Data Integration, large integrated health system