Verato Viewpoint: Achieving Customer 360 with Unite Us

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Join us for Episode 3 of Verato Viewpoint, our series spotlighting healthcare leaders using identity data to drive innovation and improve outcomes.

In this session, host Josh Firstenberg sits down with Katie Keating, VP of Solutions Engineering at Unite Us, to explore how her team is building a longitudinal social care record to achieve a true Customer 360—supporting more coordinated, personalized care across clinical and social services.

Hear how Unite Us leverages Verato’s identity capabilities to connect patients with essential support, align care teams across systems, and deliver the right data at the right time. Katie also shares her leadership philosophy, the importance of trust and collaboration, and how data can move from static reporting to actionable insights.

Whether you’re working toward better data sharing, care coordination, or a complete view of the individuals you serve, this episode offers valuable perspective on what it takes to realize Customer 360 in healthcare.