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Achieve high-level performance with superior support

At Verato, we are invested in supporting you right from the start. From configuration through ongoing adoption, we are dedicated to delivering exceptional customer experiences and ensuring your success.

Personalized enablement and training on Verato solutions

From initial onboarding and implementation, to ongoing training, to supporting you through new projects and data integrations, our team will be there to ensure your success every step of the way.

A dedicated technical Customer Success Manager by your side

As a Verato customer, your dedicated Technical Customer Success Manager (CSM) will be your key point of contact — guiding and supporting you, offering best practices, and proactively pulling in additional Verato experts as required.

Always premium, always on

Every one of our clients deserves the support they need. That’s why we don’t have tiers and there is no additional cost for premium support with Verato. No matter how you utilize our platform, you are always ensured to have the highest level of support, 24/7.

Verato supports more than 70 healthcare organizations

Medical professional reviewing data on tablet with patient

We are obsessed with delivering exceptional customer experiences

Verato is obsessed with the success of our customers — one of the reasons we have 99% customer retention and are in the 99th percentile industry benchmark for Net Promoter Score. Reach out to learn how we can support you.

Book a strategy session

Our customers have access to experts for every aspect of your journey

Industry expertise

A team of customer success managers with expertise in identity solutions across healthcare who understand your goals throughout the lifetime of the solution is by your side at all times.

Solutioning expertise

We have dedicated solutions architects to custom fit Verato into your workflow, minimizing disruption for your staff.

Product expertise

Healthcare organizations across the U.S. use Verato to match identities, allowing our customer success team to perfect best practices from 100+ customer use cases.

Implementation expertise

Be up and running quickly thanks to accelerated speed-to-value with implementations averaging 10-12 weeks.