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Home Platform Features & benefits Identity Verification

Confidently knowing who is who

Identity verification enables a secure, friction-free experience to patients, members, and communities while driving efficiencies and data security. Speak with an expert today to learn more.

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What is identity verification in healthcare?

Identity verification in healthcare refers to the process of confirming the identity of patients and healthcare professionals to ensure accurate and secure access to medical records, telemedicine services, and other healthcare-related activities. It helps protect patient privacy, prevent fraud, and support better patient, community, and member experiences.

In short, identity verification enables healthcare organizations across the care continuum to confidently answer the question, “Are you who you say you are?” before allowing access to medical records and other protected health information (PHI) through a patient or member portal or other digital access point. Identity verification is one important part of the Verato hMDM end-to-end identity solution for healthcare.

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Why is identity verification critical in healthcare?

In today’s healthcare landscape—ripe with evolving regulatory requirements, privacy concerns, and the increasing adoption of telemedicine and digital front doors–the importance of trusted identity verification capabilities has surged. Whether it’s a patient seeking access to safeguarded health records or a physician requiring authorization to order labs, the reliance on trusted digital identities is paramount. Identity verification technology helps patients and providers to better access and control their health data, safely and easily. In addition, many states and health plans now require identity verification for telemedicine encounters to ensure the authenticity of remote healthcare interactions.

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How does identity verification in healthcare work?

Identity verification systems in healthcare work by comparing the credentials (such as knowledge-based information, possession of an item, or biometric data) provided by an individual seeking access with the credentials stored within the system that have previously been validated and linked to the identity in question. Identity verification can rely on a set of different methods and technologies to do so:

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Government-issued ID and selfie verification

This method involves instantly matching a valid government-issued ID, such as a driver's license or passport, to a selfie to verify identity. The system uses advanced facial recognition technology to ensure that the person matches the photo on the ID.

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Data extraction from ID documents

Healthcare organizations may capture images of identification documents, such as driver's licenses or insurance cards. Relevant data from these documents is extracted and used to verify the patient's identity. This helps streamline the registration process and ensures accurate patient information.

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Patient identity proofing

In this method, systems validate patient data by cross-referencing it with reliable sources, such as government databases or credit bureaus, to confirm the accuracy of the information provided.

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Interested in learning more?

Our experts know the identity verification challenges healthcare organizations face today. The Verato hMDM platform is purpose-built to support you in getting identity right from the start so you can focus on achieving smarter growth, better care, and actionable insights.

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Trusted identity verification enables:


Improved patient and member experience


Enhanced security of PHI

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Reduced administrative burden

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Instant password reset

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Easier account creation

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Seamless check-in