According to recent studies, around 30% of patients are willing to switch healthcare providers if they have an unsatisfactory experience. The contact center is a critical component of the overall experience and currently, only 51% of patients in the U.S. are satisfied with their healthcare provider’s call center service. See how Verato and Salesforce® ensure a seamless patient experience by enabling employees to have all relevant patient identity data automatically at their fingertips right inside Salesforce when a patient calls in.
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