<p>Achieve high-level performance with superior <em>support</em></p>

Achieve high-level performance with superior support

A 99th percentile Net Promoter Score. That’s not an accident — it’s the result of showing up for you from day one. At Verato®, we’re invested in your success from configuration through ongoing adoption, dedicated to delivering exceptional customer experiences that keep you supported every step of the way.

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A dedicated customer success manager supports a client during onboarding.

Trusted by more than 90 healthcare organizations

Personalized enablement and training

From initial onboarding and implementation, to ongoing training, to supporting you through new projects and data integrations, our team will be there to ensure your success every step of the way.

A customer success manager writes notes near his laptop.

A dedicated technical Customer Success Manager by your side

As a Verato customer, your dedicated Technical Customer Success Manager (CSM) will be your key point of contact — guiding and supporting you, offering best practices, and proactively pulling in additional Verato experts as required.

Two colleagues review implementation details together using a tablet device.

Always premium, always on

Every one of our clients deserves the support they need. That’s why we don’t have tiers and there is no additional cost for premium support with Verato. No matter how you utilize our platform, you are always ensured to have the highest level of support, 24/7.

A data steward saves time managing duplicate records with identity master data management.

“Verato didn’t come with a one-size-fits-all approach. Working with them was stress free.”

Shannon Hood

EMPI Manager, Intermountain Health

“Verato helps support contact tracing efforts and COVID-19-related alerts for Healthix, the largest public Health Information Exchange the outcome of their COVID-19 test to their primary care provider. Our clinical alerts, driven by data from Verato, helped caregivers reach out to patients.”

Todd Rogrow

MPA, CHCIO, President and CEO, Healthix

“Our mission is to help the people that we serve live a better life — a healthy life. A core aspect of that is to really know who they are. …Identity [data management] is really important for knowing who we are serving and making sure that we understand how they’re progressing through their health journey.”

Phani Konduru

Chief Digital and Technology Officer, BrightSpring Health Services

“The referential data base that Verato has for both patients and providers is giving us the opportunity to get the edge up on master data management. Verato is the next generation of healthcare master data management…they are focusing directly on healthcare and I think that’s the huge difference.”

Mandi McCracken

Director Enterprise Identity and Emerging Technologies, Baptist Health

Our customers have access to experts for every aspect of your journey

Industry expertise

A team of customer success managers with expertise in identity solutions across healthcare who understand your goals throughout the lifetime of the solution is by your side at all times.

Solutioning expertise

We have dedicated solutions architects to custom fit Verato into your workflow, minimizing disruption for your staff.

Product expertise

Healthcare organizations across the U.S. use Verato to match identities, allowing our customer success team to perfect best practices from 100+ customer use cases.

Implementation expertise

Be up and running quickly thanks to accelerated speed to value with implementations averaging 10–12 weeks.¹

¹Verato MDM Cloud™ delivers a median time to initial value of 92 days across the customer base, based on Verato’s internal implementation data (as of January 2026).