We are thrilled by the #1 EMPI ranking this year by vendor-agnostic research group, Black Book Market Research. We were a bit surprised when the results were announced — this is only our second year marketing the EMPI product, Verato Universal™ MPI. Black Book is vendor-agnostic, so we had no knowledge of our standing in the research.
Last year, The Pew Charitable Trusts validated our referential matching approach, which underpins both the Universal MPI and our plug-in product, Verato Auto-Steward. We have seen continued product growth, continued customer satisfaction, and are humbled by the credibility the Black Book report brings along with even further market validation.
Who is Black Book Market Research?
Every year, Black Book Market Research conducts a survey on leading healthcare vendors sourced through customer perspectives. This year, they investigated 305 finance functional vendors utilized by 2,480 validated client users. Black Book Market Research is an independent, unbiased, crowd-sourced research firm with a goal of "helping [users] achieve the results [they] want with the best possible solution." This year’s survey includes 729 patient matching/EMPI system users’ responses, and these ratings place Verato as the #1 EMPI solution for 2019.
What does the survey consist of?
The survey spans 18 categories consisting of different operational key performance indicators. Here are some highlights of our performance: Verato placed #1 in nine categories and in the top 10% for all categories across the board. These categories include customer-centric metrics, like service of customer relationships, alignment of customer goals, and meeting customer needs. Some categories delve into trust, rating levels of accountability, security, and ethics. The other categories are technology-focused, comparing breadth of offerings, scalability, innovation, and functionality. Verato also received the highest ranking for three out of four functional subsets: hospitals 101-300 beds, health systems and corporations, and physician practices and groups.
This survey exemplifies our commitment to our customers and solving patient matching challenges.
Our customers represent the nation’s leading providers, payers, and HIEs. We tailor our solutions to address the highest-priority needs of each customer. In the two years that the Verato Universal™ MPI has been on the market, we continue to update offerings based on customer feedback. In this way, our solutions are purpose-built for problems unique to healthcare. Delivering results and maintaining transparency around our solutions' performance is of utmost importance.
We build patient matching technology that is easy to integrate, low-cost, and nimble so we can help organizations get a clear picture of their customers, members, or patients. Our solutions are powered by Referential Matching, which we pioneered, to have the highest accuracy. Security and privacy are paramount at Verato and we are the only patient matching vendor that is PCI, SOC 2 Type 2, and HITRUST certified. We strive to deliver future-proof solutions to solve existing and emerging healthcare initiatives by tackling current and emerging data sources. This helps organizations achieve HIM efficiency, deliver personalized care, expand patient access, increase patient safety, navigate M&A pains, obtain customer loyalty, and more.
Thank you to our customers who participated.
We plan to continue innovating and exceeding customer expectations!