Texas Health Resources, a leading provider that cares for
over ten million patients, has ambitious goals to provide seamless, connected
consumer experiences to improve overall care and health outcomes.
In talking with Texas Health, I was most impressed with how
they envision connecting the dots across every interaction people have with
their system. Texas Health is going beyond connecting care providers. They are
looking holistically at how every single person is experiencing every single
touchpoint with Texas Health, from how long it takes to book specialist appointments
to the level of service from the call center.
Connecting those dots means connecting a lot of disparate
systems. It’s a lot of work, but the potential payoff is clear to me. There are
many things that can affect a person’s health outcome, many of which we cannot
control. But a disjointed experience is not only frustrating, it can cause us
to delay getting something addressed. By providing better experiences, Texas
Health will further improve care accessibility - with great impact.
For a health system to pull off an initiative like Texas
Health, there is a foundational piece to get right. A big piece of this
connected experience is identifying me – the very complicated, “period and a
space in my last name” me, across all disparate systems.
Texas Health recognized the importance of getting those
identity dots right, and they also recognized that neither their EHR nor their
CRM could act as the source of truth. In response, they established a strong
identity foundation across data sources, building the base they need for a
consumer-360 view. It was a quick integration win for their data warehousing
and analytics team, and a great step forward toward a more connected consumer
If you are familiar with the term “MPI”, you may think of it
as a solution limited to connecting patient records from a variety of EMRs and
registration systems. Once you moved all of your EMRs to Epic, you may even
think you no longer need a separate MPI. But Texas Health challenged this
status-quo thinking. They introduced the Verato EMPI, Verato Universal MPI, to
support use cases that let them both improve data quality in Epic and see the
whole person across experience, finance, supply chain, and clinical lines of
service. They are doing this with the ease of a native cloud solution and
security of HITRUST-certification.
Learn more about how and why Texas Health is using Verato in this case study.