Why innovators like Texas Health use next-generation EMPI for connected consumer experiences

Texas Health Resources, a leading provider that cares for over ten million patients, has ambitious goals to provide seamless, connected consumer experiences to improve overall care and health outcomes.

In talking with Texas Health, I was most impressed with how they envision connecting the dots across every interaction people have with their system. Texas Health is going beyond connecting care providers. They are looking holistically at how every single person is experiencing every single touchpoint with Texas Health, from how long it takes to book specialist appointments to the level of service from the call center.

Connecting those dots means connecting a lot of disparate systems. It’s a lot of work, but the potential payoff is clear to me. There are many things that can affect a person’s health outcome, many of which we cannot control. But a disjointed experience is not only frustrating, it can cause us to delay getting something addressed. By providing better experiences, Texas Health will further improve care accessibility - with great impact.

For a health system to pull off an initiative like Texas Health, there is a foundational piece to get right. A big piece of this connected experience is identifying me – the very complicated, “period and a space in my last name” me, across all disparate systems.

Texas Health recognized the importance of getting those identity dots right, and they also recognized that neither their EHR nor their CRM could act as the source of truth. In response, they established a strong identity foundation across data sources, building the base they need for a consumer-360 view. It was a quick integration win for their data warehousing and analytics team, and a great step forward toward a more connected consumer experience.

If you are familiar with the term “MPI”, you may think of it as a solution limited to connecting patient records from a variety of EMRs and registration systems. Once you moved all of your EMRs to Epic, you may even think you no longer need a separate MPI. But Texas Health challenged this status-quo thinking. They introduced the Verato EMPI, Verato Universal MPI, to support use cases that let them both improve data quality in Epic and see the whole person across experience, finance, supply chain, and clinical lines of service. They are doing this with the ease of a native cloud solution and security of HITRUST-certification.

Learn more about how and why Texas Health is using Verato in this case study.