Challenge
Rio Grande Valley Health Information Exchange (RGV HIE) is a non-profit HIE established in 2011, covering 9 counties and 1.6M patients along the border of south Texas. Due to its unique location, RGV HIE faces significant patient matching challenges. Over 83% of the population that it serves is Hispanic, resulting in many patients with similar last names. “Winter Texans” stay in the area for 5 months, but their permanent residence is northern. There are always many travel visitors both from within Texas and out-of-state. And patients often travel outside of the RGV HIE area for specialty care. Because of these challenges, RGV HIE sought an extremely high degree of accuracy in a patient matching approach, but it had other considerations as well. RGV HIE sought a master data management (MDM) solution that could quickly integrate into its best-of-breed technology strategy, was rapid to deploy and implement, and didn’t require personnel specifically to manage the MDM.
Solution
“Verato has brought a next-generation technology to market that allows us to solve the matching challenges associated with our unique patient population.”
Genaro Garza, Director of IT, RGV HIE
The Verato Universal MPI™ is a cloud-based patient matching platform that uses the power of Referential Matching to deliver the highest matching accuracy rates in the industry. This approach provides the accuracy that RGV HIE needs for its unique patient population. And because it is cloud-based, the Verato Universal MPI™ quickly integrated into RGV HIE’s best-of-breed technology strategy, was rapid to deploy and implement, and didn’t add personnel specifically to manage the MDM.
Results
implementation timeline
TCO savings over 4 years
reduction in duplicate records
Fast implementation
RGV HIE went live with the Verato Universal MPI™ in just 4 months after contract signature, 13 weeks shorter than other MDM implementation timelines.
Cost savings and duplicate prevention
In addition to the quick implementation, the Verato Universal MPI™ saved RGV HIE $400,000 in TCO savings over 4 years. And due to the accuracy, RGV HIE is preventing the creation of 60,000 additional duplicate records per year.
