Healthcare market intelligence report: Patient experience, data accuracy & Customer 360
Healthcare organizations are under pressure to deliver better patient experiences while managing fragmented data and rising expectations. This healthcare market intelligence report reveals what’s driving the gap and how leaders are responding.
Key insights from the report
- 95% of consumers expect consumer-grade experiences
- 81% still have to repeat their information across interactions
- 84% of organizations report lost revenue due to data mismatches
These challenges point to a common issue: Data fragmentation in healthcare is breaking both patient experience and operational performance.
What you’ll learn
- How patient experience is shaping healthcare strategy
- The role of Customer 360 in unifying fragmented data
- Why data accuracy is critical to personalization and growth
- Where digital front door and engagement strategies are falling short
Customer 360 initiatives are achieved when organizations create a complete, connected view of each individual—but success depends on establishing a trusted identity foundation.
Get the full report
Access the complete healthcare market research report to explore the data, trends, and strategies shaping the future of patient experience.
