Public agencies are under pressure to deliver services that are as seamless and personalized as the private sector, all while maintaining strict compliance standards — but fragmented, outdated data systems stand in the way.
New research reveals the impact:
- 97% of leaders say constituents expect connected digital experiences
- Only 38% feel confident they can deliver them
- Nearly half report constituent defection due to poor digital experiences
Identity data is the foundation of digital government. When agencies unify and enrich constituent identity data across systems, they can reduce fraud, optimize benefit delivery, and strengthen public trust.
Download the full report to see how federal, state, and local leaders are closing the identity gap, and why identity intelligence is essential to equitable, modern government.