In November or 2021, Maimonides launched MaimoCare, their new patient app and digital front door. For this app to be a success, they knew they needed to accurately identify and engage established patients with access to their providers, appointments and more.
To solve this issue, they worked with Verato to ensure that every patient that came in through MaimoCare was connected to their clinical record and accurately served throughout digital channels to enable virtual patient visits, self-scheduling, access to health records and online bill payment by:
- Prioritizing patient identity resolution in their digital strategy
- Driving their digital front door strategy with patient identity resolution
- Evolving their digital strategy to improve the patient journey everywhere