Why inaccurate provider data remains a challenge—and the role of provider identity intelligence
At ViVE 2026, CHIME and Verato brought together a group of healthcare executives to discuss one of the industry’s most persistent operational challenges: provider data management. C-suite leaders from health systems and healthcare organizations discussed why keeping provider data accurate, complete, and consistent across the enterprise remains so difficult and its disruptive impact on operations
What you’ll learn
- Why provider data is so difficult to keep accurate, complete, and consistent
- How inaccurate provider data and fragmentation impact core operations
- Where gaps in governance and accountability create delays and manual work
- Why existing provider data management approaches struggle to keep data accurate and up to date
- How organizations are improving provider identity and data accuracy through governance and automation
Key insights from the roundtable
- Provider data is constantly changing, and when updates do not flow consistently across systems, it disrupts core operations like scheduling, referrals, and credentialing, as well as the patient experience.
- Creating a trusted, continuously updated view of providers across systems and workflows strengthens provider data management, helping organizations reduce operational burden, improve patient access, support better referrals, and build confidence in provider data.
- Verato provider identity intelligence solutions help healthcare organizations move from fragmented provider data to a trusted provider identity across systems and workflows.
Meet the experts
This roundtable features healthcare executives responsible for provider data, operations, and digital transformation across leading organizations:
Stuart James, COO and Deputy CIO, CHRISTUS Health
Stuart James has extensive experience in healthcare IT leadership, with a focus on digital transformation, provider enablement, health information exchange, and integrated delivery systems. His background spans large health systems, community hospitals, and startups, including major work in enterprise EMR implementation, M&A integration, governance, telehealth, and care delivery improvement.
Inderpal Kohli, CTO, Healthix
Inderpal Kohli has 25+ years of experience in healthcare technology leadership, with a focus on digital transformation, enterprise IT strategy, health information exchange, AI adoption, cybersecurity, and cloud infrastructure. As CTO of Healthix, he is helping lead the organization’s shift from a data exchange to a sustainable real-time data intelligence platform that uses data, machine learning, and AI to generate actionable insights across the healthcare ecosystem.
Terri Ripley, CIO, OrthoVirginia
Terri Ripley has 30+ years of experience in healthcare IT leadership, with a focus on health information exchange, system integration, health IT standards, provider data management, and operational efficiency. As CIO of OrthoVirginia, she applies technology strategy and team leadership to improve patient care, streamline operations, and support enterprise-wide information systems across the organization.
Tressa Springmann, CIO, LifeBridge Health
Tressa Springmann has 35+ years of experience in healthcare IT leadership, with a focus on information technology, digital transformation, telehealth services, and health information management functions for the entire system at LifeBridge Health. As CIO, she leads information systems and services that support care delivery across bedside, office-based, ambulatory, hospital, and post-acute settings.
Dan Howard, VP and CIO, San Ysidro Health
Dan Howard is a healthcare digital and information executive with a clinical foundation and deep experience leading enterprise transformation across technology, operations, and patient experience. As VP and CIO of San Ysidro Health, he focuses on aligning digital strategy with clinical and operational priorities, using AI, automation, governance, and high-performing teams to reduce clinician burden, improve access, and drive measurable gains in efficiency, quality, and financial performance.
Deb Muro, CIO, El Camino Health
Deb Muro has 25+ years of combined nursing, clinical, healthcare, and technology experience, with a focus on digital transformation, consumer and patient experience, innovation, enterprise IT strategy, clinical engineering, and cybersecurity. As CIO of El Camino Health, she leads technology strategy and information services, building partnerships and technology solutions that support modern care delivery across hospitals, outpatient facilities, ambulatory clinics, and community networks.
Rachini Moosavi, Chief Analytics Officer, UNC Health
Rachini Moosavi is a healthcare data and analytics leader with a focus on modern analytics strategy, data management, AI adoption, and analytics empowerment. As Chief Analytics Officer at UNC Health, she champions data, analytics, and augmented intelligence across the health system, helping build a culture that uses trusted data and AI-enabled insights to improve healthcare operations, quality, and decision-making.
Saad Chaudhry, Chief Digital and Information Officer, SSM Health
Saad Chaudhry has 20+ years of experience in healthcare technology and digital leadership, with a focus on provider data management, digital transformation, informatics, analytics, enterprise architecture, and technology-enabled access. As Chief Digital and Information Officer at SSM Health, he oversees digital strategy, informatics, data and analytics, digital health, enterprise architecture, and strategic projects.
Geoff Blanding, Associate COO, Medical University of South Carolina
Geoff Blanding has 15 years of experience in healthcare, with a focus on digital transformation, IT strategy, clinical and revenue cycle systems, M&A integration, new facility rollouts, and performance improvement. As Associate COO at the Medical University of South Carolina, he brings an operations and technology lens to strategic initiatives that improve care delivery, strengthen workflows, and support scalable growth.
Get the executive perspective on provider data management
Download the roundtable to understand the operational impact of inaccurate provider data and how provider identity intelligence supports more accurate, connected provider data across systems.