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An epic blog post: How to improve patient matching in Epic® Identity™

Thought Leadership

Epic® EHRs hold records for 54% of patients in the US, a number that grows every day. And Epic has evolved to become a one-stop shop for an organization’s software needs – including infrastructure for communication and collaboration across the healthcare organization ­– which is why organizations are willing to shell out $700 million or more to implement an Epic solution. 

But while Epic is a fantastic EHR system, it has one foundational component that is far from fantastic: Epic® Identity™, its master patient index (MPI) module. 

Epic Identity manages patient records, including identifying and resolving duplicate patient records within the organization. While many HIM Directors hoped that Epic Identity might solve their patient matching headaches, they’re facing a familiar problem – long task lists of flagged “potential duplicate records” needing manual review and resolution, and upwards of 20% duplicate patient record rates. 

This drastically diminishes the value of their huge Epic investment, because all of these duplicates lead to decreased quality of care, decreased patient safety and privacy, lost revenue from claims inefficiencies, redundant tests and procedures, and increased IT and labor expenditures – including hiring teams of health information management (HIM) staff to manually review and resolve the “potential duplicate records.” 

Additionally, an EHR system is no longer enough to manage increasingly diverse sources of data, such as marketing and consumer data from CRM systems, third-party data, information from self-scheduling software and digital front doors, and many other disparate systems. 

This is where Verato comes in. 

The Verato Universal Identity™ platform manages patient, provider, and consumer data with one comprehensive solution without compromising the integrity of clinical data. Verato automatically finds and resolves the missed matches and duplicate records in Epic Identity, and even automatically resolves the “potential duplicate records” that Epic Identity has flagged for manual review and resolution by HIM staff. 

The Verato Universal Identity platform seamlessly connects with Epic and other sources of data across your enterprise to manage all person data without disrupting any of the core functionality of Epic or Epic Identity. 

Learn more by reading this white paper

Disclaimer: Epic® , Epic® Identity™ and Epic® Clarity™ are trademarks or registered trademarks of Epic Systems, Inc. Verato is not affiliated with Epic Systems, Inc.