Fairview: Verato UMPI supports a swift
response to COVID-19
When COVID-19 began to appear in Minnesota, M Health Fairview
created a dedicated, equipped hospital for patients fighting the virus—all in
just 72 hours. A technology challenge quickly surfaced when legacy EHR systems
didn’t communicate. But M Health Fairview had a key advantage: an existing
relationship with Verato, a foundational element for connected health.
Transforming a hospital
As of March 20, M Health Fairview Bethesda Hospital was a 50-bed
facility providing long-term, acute care. The health system’s team worked day
and night to transform the hospital, adding 35 intensive care beds and
ventilators and expanding the total number of beds to 90. In less than a week,
the facility became Minnesota’s first hospital dedicated to treating people
with severe cases of COVID-19.
Disconnected EHRs create a burden
Bethesda Hospital relied on a legacy version of the electronic
health record (EHR) system, due to be phased out. Given the crisis situation,
the health system technology team didn’t have time to switch the hospital to the
EHR in use at other Fairview hospitals.
When a patient transferred to Bethesda Hospital from one of
the other M Health Fairview hospitals, historical records couldn’t be accessed
in the EHR. As a result, care teams would have limited
information. Key facts, such as the COVID test result, vital signs, lab
test results, x-rays, patient family medical histories, date of admission, or
medical history from prior visits, could be split between the two EHRs.
The care team was struggling to see the whole picture for the patient and had
to manually merge or copy records between the two systems.
Strategy and agility to the rescue
Prior to the pandemic, M Health Fairview had been working
with Verato on an innovative, enterprise data strategy. The healthcare
organization had planned for a mid-March go-live that would connect data from several
Epic EHR systems, dating from a previous merger. The unified person data layer would
also support a wide variety analytics.
The original Verato go-live was put on hold while the
organization focused on combatting the pandemic. As the new Bethesda Hospital team
began caring for patients with COVID, the team realized that they needed
connected patient records—immediately. Verato UMPI could bridge M Health
Fairview’s disparate EHR systems.
When M Health Fairview contacted Verato, we were able to
complete a go-live of Verato UMPI within 24 hours, supporting the urgent
patient care needs at Bethesda Hospital.
Unique capabilities for connected care
Verato UMPI uniquely enables a crosswalk that connects the
Medical Record Number (MRN) between Bethesda’s EHR and the systems in place at
other M Health Fairview hospitals. As a result, the Bethesda team can access
each patient’s complete record within the M Health Fairview system and make
more informed decisions.
Essential care relies on essential technology, and Verato
will do all we can to support M Health Fairview and all our customers as they
care for patients during the pandemic.