Dear Verato Customers –
First of all, let me thank all of you for the hard work you are doing now and the very hard work ahead in light of the pandemic. I’m writing this note to let you know the steps Verato is taking to ensure we support your uninterrupted operation during this healthcare emergency.
Staffing
Verato is operating under a mandatory work-from-home policy for all personnel. This limits the exposure of our team members and helps us ensure we maintain a fully productive workforce to support you. In accordance with our HITRUST certification, we recently completed our privacy and security training for all personnel and have now included specific policies and procedures for remote work. We have also done a comprehensive review of responsibilities of every individual in the company as they pertain to system operations, customer operations, and customer support. We have created new cross-team configurations that will provide full redundancy so that no person becomes a single point of failure either for our systems or our customer support.
Operational Integrity
Verato’s technology is already designed to deliver dynamic elastic scalability. In the event your transaction volumes increase rapidly and unpredictably, Verato’s SaaS infrastructure can scale up to meet demand, even if that demand is many times historic levels. We are proactively monitoring every customer environment 24×7 using real-time sensors that alert us when volumes or system utilizations exceed new thresholds we’ve put in place.
Offer to Help
If there is anything you think Verato can do to help you react to this emergency, please do not hesitate to reach out to me or anyone on our team. As you know, our technology is very capable of connecting data from multiple sources. If new uses or analyses pop-up suddenly, we will be ready to react quickly with minimum overhead.
Thank you for your trust in Verato,
Mark LaRow
CEO, Verato