On Demand Telehealth Creates a Patient Duplication Problem
Apr | 1 | 2020 —
The rapid acceleration and scaling of telehealth often creates a disconnect between the EHR and Telehealth. Specifically, duplicate or disconnected records result when new telehealth account IDs do not match the MRN. This typically occurs as a result of on-demand telehealth account creation.
To help, Verato is offering “Telehealth Identity Bridge."
Telehealth Surge Creates a Serious Record Management Problem
A high proportion of telehealth visits fail to automatically “match up”
with the corresponding EHR chart; e.g. Cerner or EPIC. This results in three primary
Telehealth clinicians lack access to patient clinical histories, making it difficult to triage cases or make informed decisions about whether a patient can quarantine at home or should be admitted.
Hospital clinicians do not have access to information from recent telehealth visits so when a patient presents in the ER, they are blind to information obtained via a telehealth visit.
Health Information Management (HIM) teams become overloaded resolving these discrepancies.
How Telehealth Identity Bridge Solves this Problem:
Telehealth Identity Bridge, is invoked each
time a patient creates a telehealth account. The patient’s EHR chart and the
telehealth record will be linked using the EHR’s single MRN. This happens
Populate MRNs into your private instance of the Telehealth Identity Bridge.
Every time a new telehealth account is created, Verato connects the account to any existing MRN. Verato is cloud based and HITRUST certified so this is quick and secure.
The EHR MRN is then supplied back to the telehealth application; avoiding a duplicate record from being created and ensuring a connected care experience.