Approximately 30% of patient demographic data is out of date or incomplete. As a result, patients may not be linked with the correct records, posing serious consequences for patients and providers alike, particularly in the age of COVID-19. I am always interested in learning more about how our customers leverage Verato to address everyday data challenges and how they’ve been able to use Verato to help box in the pandemic.
With this in mind, I listened to a recent conversation with Greater Rochester Independent Practice Association (GRIPA) (listen to it here) about the organization’s decision to move their analytics infrastructure to the cloud and how it prepared them to respond to COVID-19.
GRIPA manages value-based programs for 300k lives across a 1,300 physician network and they recognized how a modernized analytics infrastructure would help them to cut costs, improve the patient experience, and respond with agility to changing market dynamics.
Geremy Gersh, VP of IT, joined GRIPA in 2019 and led this move to the cloud. “As a priority for analytics, we wanted more robust data to make sure we could really know who a person is, and I knew this would support many other initiatives” he said.
Together, Geremy and Jennifer Briggs, Chief Operating and Financial Officer, enlisted Verato’s help because they knew they were applying too much manual effort to resolving duplicate records, they suspected they could find an easier to work with master person index, and they wanted to reduce costs. By implementing Verato, GRIPA was able to easily and quickly move their analytics platform to the cloud and dramatically reduce their duplicate patient records.
According to Briggs, implementing Verato has enabled them to reallocate some of their budget toward other meaningful projects, and prepared them to leverage analytics to identify high-risk patients and engage with them accordingly. For example, GRIPA informed a quick pivot to emergent care-management needs in support of COVID-19.
“We went from being focused on a core set of quality measures to, ‘How can we work with providers and care managers and equip them with information to help manage COVID-19 positive patients?” Briggs said.
Gersh and Briggs both agree that the project has resulted in improved efficiency, cost savings and increased trust among their physicians and care managers.
To view the recording of the webinar, click here.