Healthcare organizations are under increasing pressure to deliver exceptional patient experiences and improve operational efficiency. A comprehensive, 360-degree view of the patient is essential to achieve these goals.
In this webinar, we explore the challenges and opportunities for Customer 360 for provider and payer organizations. Industry experts, including Ed Marx, former CIO of the Cleveland Clinic, and Dr. Dipul Patadia, Head of Health System Strategy and Innovation at Salesforce, discussed the obstacles to achieving a complete patient or member view and the critical steps to overcome them.
During the dynamic discussion, we covered the trends and best practices for achieving Customer 360 and address the challenges and opportunities when it comes to realizing Customer 360 head on. Don’t miss this opportunity to gain valuable insights and learn how to elevate your organization’s patient or member experience.
What you’ll learn:
- The 360-Degree Puzzle: Why achieving a holistic view of customers is so elusive.
- The Power of Insights: How a comprehensive patient or member view drives optimal care, operational efficiency, and improved patient outcomes.
- 2025 Priorities: The most pressing consumer experience and digital engagement goals for healthcare organizations.
- The Identity Foundation: The indispensable role of robust and accurate identity data management in realizing Customer 360.