Don’t underestimate the value of patient identity
Your digital front door, your marketing, your care quality, and your claims all rest on one question: do you know which records belong to which person?
Most health systems don’t know as well as they think. Systems without an enterprise master patient index (EMPI) average 24% duplicate patient records, according to Black Book research.1 In an independent survey of 100 healthcare executives, 72% said they are concerned that siloed, inaccurate data hurts care quality and the bottom line.2 Only 14% were extremely satisfied with their patient identity accuracy.2
This whitepaper shows what that gap costs and what closing it is worth.
1Black Book Market Research, “Improving the Patient Identification Process and Interoperability to Decrease Patient Record Error Rates,” April 2018.
2Verato, “Why accurate patient identity is critical to health system success,” 2022.
