Moving beyond NextGate®: Unifying patient identity with Verato MDM Cloud™

The health system’s Health Information Management (HIM) team was overwhelmed by millions of unresolved identity tasks generated by NextGate, including matches that were incorrect, questionable, or never reviewed. These issues introduced clinical risk and made it impossible to confidently connect records across the system.

At the same time, the organization was preparing to deploy a new patient portal in an effort to deliver exceptional, connected consumer experiences. But without a single, trusted source of identity truth, the portal could not safely authenticate users, personalize content, or unify clinical and engagement data. The system quickly recognized that NextGate was not only failing HIM—it was blocking digital innovation.

Key concerns included:

• Millions of unresolved identity tasks
• High volumes of inaccurate matches (false positives) and missed matches (false negatives)
• Risk to patient safety and care continuity
• Lack of clean identity data needed for the new portal

The health system needed a modern identity management platform that could immediately resolve the backlog and ultimately replace NextGate entirely.

With Verato, the health system resolved more than 3 million backlog tasks, automatically clearing 41% of same-source duplicates and supplying supporting data for another 36%, bringing critical value to 77% of high-priority identity tasks. In addition, determination time for nearly half of duplicate tasks was reduced by 80%, freeing HIM staff to focus on higher-value activities.

Perhaps most importantly, Verato uncovered a substantial number of false positives and false negatives that had gone undetected in NextGate, closing major gaps in patient safety and record accuracy. This foundation ensured the health system could confidently roll out its new patient portal and other digital engagement initiatives, delivering a seamless, trusted patient experience across the enterprise and creating a scalable identity layer for future growth.