Patient experience is now healthcare’s top strategic priority, ahead of digital transformation and cost reduction. New research from S&P Global 451 Research1 shows why: patient records sit scattered across EHRs, CRMs, claims systems, and portals, and no system sees the whole person. See where identity gaps break the patient journey, and what closing them requires.
1S&P Global 451 Research, “Bridging the Gap Between Patient Expectations and Healthcare Delivery” (April 2026). Adapted from commentary by Joe Hickey, Vice President of Provider Markets, Verato.
