Epic® is a premier EHR solution, capturing over 30% of the total EMR market within the US. However, EHR systems, including Epic, struggle with identity resolution because it inevitably requires managing data from external applications, which isn’t a primary capability of any EHR system. In fact, this situation can lead to “hidden duplicate” issues, which masks the full scope of this problem for organizations. Patient identity resolution and management is a challenging problem that requires a dedicated solution that can work outside the bounds of any EHR and any source system. Without a flexible solution in place, many organizations find themselves forced to deploy costly and inefficient workarounds.