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The modern healthcare landscape is shifting rapidly. Patients today act more like consumers, expecting seamless, personalized experiences across every interaction. However, health systems often struggle to meet these expectations due to fragmented data systems, duplicate records, and disconnected patient touchpoints. Without a strong data foundation, engagement efforts fall short, leading to missed care opportunities, inefficiencies, …
HIMSS25 made one thing clear: healthcare’s data problem isn’t about quantity, it’s about quality. Organizations are drowning in data but struggling to unlock its full potential due to fragmentation, silos, and unreliable records. Across the conference, we heard the same challenges repeated: Throughout the week, we had powerful conversations with healthcare executives, data leaders, and …
The financial services landscape is experiencing a shakeup, with digital engagement and identity management becoming critical for banks, investment firms, and insurance providers. On the one hand, financial institutions must leverage accurate identity data to drive efficiency and deliver exceptional customer interactions, while on the other they must continually work to address and reduce fraud.
The conversations at ViVE 2025 made one thing clear: AI in healthcare is only as powerful as the data behind it. While AI remains a dominant focus, the industry is shifting beyond the hype and toward real-world application. The key themes this year centered on data integrity, interoperability, and financial impact. Healthcare leaders are facing …
The landscape of Master Data Management (MDM) is evolving, and organizations that rely on legacy MDM systems built on probabilistic matching are facing increasing challenges. Rising subscription costs, scarce skilled resources, and aging technology with limited investment are causing many businesses to rethink their MDM strategy. However, transitioning to a modern MDM solution isn’t always straightforward. The question many long-term MDM users, like those on IBM Initiate, are asking is: How do we modernize without completely replacing our existing system?
To address this challenge, we explore three strategic augmentation approaches that organizations can take to modernize legacy MDM systems while continuing to derive value from their existing investments.
As digital transformation and AI progress at lightning speed, organizations find themselves data rich and insights poor. Digital transformation’s promise to drive better experiences and business performance is falling short. Data is often trapped in silos across disconnected systems of record such as ERPs and EHRs; systems of engagement such as CRMs; and systems of …
The Health and Human Services (HHS) sector faces unique challenges when it comes to identity management. From fragmented data systems to inaccuracies and the complexities of compliance, these issues can disrupt operations and hinder service delivery. The Challenges of HHS Identity Management Why Accurate Identity Data is Essential Accurate and reliable identity data is the …
Healthcare organizations are under increasing pressure to deliver exceptional patient experiences while navigating complex operational challenges. In today’s data-driven world, achieving a comprehensive, 360-degree view of the patient is no longer a luxury, but a necessity. In a recent webinar, we brought together industry leaders including Ed Marx, former CIO of the Cleveland Clinic, and …
In today’s healthcare landscape, patients aren’t just patients, they’re empowered consumers. With countless options at their fingertips, they actively compare care providers, demand transparency, and expect personalized, seamless experiences at every touchpoint. To thrive in this new paradigm, healthcare organizations must embrace a 360-degree view of each patient’s identity. The Challenge: Fragmented Data, Frustrated Patients …